Needs Analysis/Consultation

BERTHELOT CONSULTING, Needs Analysis/Consultation

Needs Analysis/Consultation
Diagnosis Precedes Prescription

Berthelot Consulting believes each client deserves to have his or her real needs met. But meeting needs is the result, not the first step. Examining needs is crucial. The right outside expert can help you examine and articulate your specific needs, rather than merely throwing canned programs or other one-size-fits-all solutions at them (like some thoughtless random pill popping). As with any transformance to ongoing health, attempts to improve individual performance, relationships, and organizations benefit from careful examination by appropriate, objective experts. For best results, diagnosis should always precede prescription.

Accurate diagnosis may require any of the following, executed by you or members of your organization, by an external consultant, or (ideally) by both, collaboratively:

Informal conversations and observations

Structured interviews with individuals at many levels

Focus groups and well-facilitated small group discussions

Written survey questionnaires, objective and subjective elements

Incognito calls and visits, usually posing as customers

Quality, communication, and diversity audits and surveys

Structured expert examination of documents, materials, sites

Innovative techniques and processes to elicit key concerns;
perceive conflicts, challenges, and opportunities; and facilitate consensus and common ground.

Needs are often complex, hidden, distorted (inadvertently and purposely), and inter-related. They are rarely obvious, and often camouflaged. Assumptions, jumps-to-conclusions, and vested interests can be costly, even dangerous. Using the right outside expert can be a very worthwhile investment.

Berthelot Consulting provides expert guidance and assistance with or execution of all the above, collaborating with you as necessary toward meaningful diagnosis. Our reports offer clear written recommendations for progress toward meeting your needs. If you like, we will also teach your people how to do better needs assessments themselves, instead of grabbing the equivalent of organizational aspirins as quick fixes.

At no charge, we'll do very basic, preliminary needs analysis in brief e-mail or telephone dialogue, and recommend next steps. When you and we are satisfied that your needs are clear and you are ready to work toward solutions, we'll address solutions in the context of your specific needs, and customize offerings accordingly. If one of our existing programs, strategies, or tools will serve your needs, we'll cooperate in providing that in the best possible way. Where appropriate, we'll bring in one of our excellent associates, or simply recommend other experts.

To determine if Berthelot offers the best expert to examine and address your needs, we encourage you to read our web site thoroughly, then e-mail drdollyb@gmail.com or call (850) 375-4287. We'll be glad to hear from you.

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